ANALISIS PERBANDINGAN TINGKAT KEPUASAN PELANGGAN LISTRIK PRABAYAR DAN LISTRIK PASCABAYAR PADA KELURAHAN WAGOM KABUPATEN FAKFAK

Abstract

Abstract: This study aims to examine the comparison of customer satisfaction levels in Surabaya and postpaid electricity. The results of the analysis show that first, there were complaints from customers that the PLN officer did not record the meter but the payment remained the same, the purchase of pulses / tokens, the price of 100 thousand incoming was only a few percent and quickly exhausted anyway, then irregular power outages resulted in equipment broken household furniture such as refrigerator, TV and others. Then in terms of service is not good because there are often
blackouts in turn but the payment remains the same, so expect that the interests of the community should be prioritized and care needs to be paid more attention to. Secondly, according to the calculation results, it can be seen that there is no significant difference in the level of electric customer satisfaction between customers who use prepaid meters and customers who use postpaid meters. This is seen from the acceptance of Ho and Ha
rejected, it means that there is no difference in customer satisfaction significant between the two customers.

Keywords: customer satisfaction, prepaid electricity, postpaid electricity