PENGARUH PELAYANAN TERHADAP KEPUASAN PELANGGAN LISTRIK PINTAR DI KOTA AMBON

Abstract

Abstract: This study aims to determine how much significant influence the
service to the customer satisfaction of smart electricity PT PLN (Persero) Rayon Nusaniwe Ambon City. Sampling in this research is accidental sampling technique. The number of samples used in this study were 100 prepaid electricity customers at PT. PLN (Persero Rayon Nusaniwe Ambon City. Data collection method used is a questionnaire or questionnaire. The analytical method used in this study is a simple linear regression
analysis with the help of using SPSS version 20.0. Based on the results of the study it can be concluded that the quality of service units is influential positive to customer satisfaction, meaning that the higher the level of service, the higher the level of satisfaction of smart electricity customers PT. PLN (Persero) Rayon Nusaniwe Ambon City.

Keywords: Service, Customer Satisfaction