RUMRA SURYANTI ISMAIL, Oldri Erik Dahoklory, dan. EVALUASI PELAYANAN TERHADAP ANTRIAN NASABAH PADA PT. BANK MALUKU – MALUKU UTARA CABANG UTAMA AMBON. PELUANG, [S. l.], v. 11, n. 1, 2017. Disponível em: https://ojs.ukim.ac.id/index.php/peluang/article/view/343. Acesso em: 13 jun. 2026.