INOVASI PELAYANAN PUBLIK BERBASIS MOBILE APPLICATION: KAJIAN EFEKTIVITAS DAN AKSESIBILITAS BAGI MASYARAKAT PEDESAAN
DOI:
https://doi.org/10.38012/jb.v7i1.1532Keywords:
mobile application, public service, rural community, digital accessibility, government innovationAbstract
This research aims to examine the effectiveness and accessibility of mobile application-based public services for rural communities. Using a systematic literature review method, this study analyzed 87 articles from a total of 478 articles identified from various scientific databases including Scopus, Web of Science, Google Scholar, Science Direct, and JSTOR. The results show that mobile application implementation successfully increased service efficiency by 65%, reduced operational costs by 40%, and improved user satisfaction by 72%. Factors affecting accessibility consist of digital infrastructure (38%), user capacity (32%), and socio-cultural factors (30%). This research produced an implementation framework covering preparation, system development, implementation, and evaluation phases. The main challenges in implementation include digital infrastructure gaps, low digital literacy, and resistance to change. Proposed recommendations include developing supporting regulations, strengthening infrastructure, capacity building programs, and contextual implementation approaches.
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